1. Information We Collect

Loombus may collect information you provide directly, information generated by your use of the platform, and information provided by third-party services used to operate Loombus.

• account information, such as email address, login method, user ID, and authentication status;
• profile information, such as username, display name, avatar, bio, profile settings, and creator/supporter profile details;
• age-safety information, such as date of birth, age band, Teen Safety Mode status, and guardian-required status;
• content you create or interact with, such as discussions, replies, reports, saves, folders, private notes, reading history, follows, blocks, notifications, Labs requests, topic alerts, and discussion attachments;
• Premium or billing-related information, such as subscription tier, entitlement status, usage limits, checkout events, and payment processor status;
• AI-assisted feature information, such as prompts, discussion text, replies, titles, topics, Reality Lenses, tags, generated summaries, key takeaways, rewrites, quality checks, Conversation Maps, Related Ideas, usage events, output ratings, and cached AI outputs;
• technical information, such as device/browser information, session data, cookies, IP-related information, logs, diagnostics, and security events;
• support information, such as messages, screenshots, issue descriptions, and communications sent to support;
• account status information, such as warnings, suspensions, bans, deactivations, deletion requests, enforcement reasons, admin notes, and audit records;
• email preference information, such as welcome email delivery records, digest preferences, unsubscribe tokens, notification settings, and email delivery metadata;
• copyright, DMCA, refund, billing, legal, or rights-related request information submitted through support or contact workflows.

2. Account Login and Authentication

Loombus supports email login and Google authentication. Email sign-in, email confirmation, password-based authentication, and Google sign-in are used as Loombus account authentication layers. Loombus does not collect biometric templates. Optional device unlock uses your phone’s local biometric or passcode system. Loombus does not currently require legal-name, state-ID, or ID.me-style identity verification for ordinary member access. When you sign in through Google, Loombus may receive authentication information from Google, such as your email address, account identifier, and basic profile information permitted by the sign-in process.

Authentication services are used to create sessions, verify accounts, protect access, detect unauthorized activity, and keep logged-in features available only to authorized users.

3. How We Use Information

Loombus may use collected information to operate, provide, secure, personalize, improve, moderate, and support the platform.

• create and manage user accounts;
• display profiles, discussions, replies, saves, follows, blocks, and notifications;
• process reports, moderation actions, safety reviews, and admin workflows;
• provide Premium features, subscription status, AI usage limits, and plan access;
• generate, cache, and display AI-assisted outputs when requested or available;
• detect, prevent, and respond to spam, fraud, abuse, misuse, security threats, age-safety issues, teen-safety risks, and policy violations;
• respond to support, accessibility, safety, billing, or account questions;
• measure reliability, diagnose errors, improve performance, and maintain platform infrastructure;
• comply with legal obligations, enforce Loombus terms, and protect Loombus, users, service providers, and the public.

4. User Content and Visibility

Some information you provide may be visible to other users or to the public, depending on the feature. Public or member-visible information may include your username, display name, avatar, bio, discussions, replies, follower/following relationships, profile links, badges, and other visible activity.

Do not post private, sensitive, confidential, or third-party information that you do not want others to see or that you do not have permission to share.

5. AI-Assisted Features

Loombus may process discussion content, replies, prompts, titles, topics, Reality Lenses, tags, and related metadata to provide AI-assisted features such as summaries, key takeaways, disagreement maps, thread evolution, Conversation Map, Related Ideas, reply suggestions, quality checks, or clarity rewrites.

AI outputs may be stored, cached, logged, or associated with usage events to support Premium limits, reduce duplicate processing, improve reliability, and operate the feature. Do not submit sensitive personal information, confidential information, legal secrets, medical details, financial account details, or information you are not authorized to process through AI-assisted tools.

6. Cookies and Similar Technologies

Loombus may use cookies, browser storage, authentication tokens, session storage, or similar technologies to keep users signed in, remember account state, protect sessions, support security, and operate core platform features.

You can manage cookies through your browser settings. Blocking required cookies or storage may affect login, account access, Premium features, security controls, and platform functionality.

7. When We Share Information

Loombus may share or disclose information when needed to operate the platform, comply with law, protect safety, or use service providers.

• with hosting, database, authentication, storage, email, analytics, payment, security, and AI service providers;
• with payment processors to handle checkout, subscriptions, billing status, and fraud prevention;
• when required by law, legal process, court order, subpoena, or governmental request;
• to enforce Loombus Terms, investigate violations, protect users, protect Loombus, or respond to safety and security risks;
• as part of a merger, acquisition, financing, restructuring, sale of assets, or transfer of platform operations;
• with your direction, consent, or intentional public use of platform features.

Loombus does not intend to sell personal information to data brokers. If Loombus later introduces advertising, analytics, marketing, or data-sharing practices that require additional user notice, this Privacy Policy should be updated.

8. Safety, Moderation, and Legal Protection

Loombus may access, review, preserve, use, or disclose information if reasonably necessary to investigate abuse, enforce rules, prevent spam, respond to reports, protect users, protect minors, protect platform integrity, comply with legal obligations, prevent fraud, or defend Loombus, its owner, service providers, or users.

Reports, moderation decisions, block records, safety reviews, platform-operation actions, audit logs, support request records, Labs review records, and related metadata may be stored and reviewed to protect the platform and users.

9. Data Retention

Loombus may retain information for as long as reasonably necessary to provide the service, maintain accounts, comply with legal obligations, resolve disputes, enforce Terms, process payments, prevent abuse, preserve safety records, maintain backups, and operate platform features.

Some content or records may remain in backups, logs, moderation records, audit records, legal records, billing records, support records, email delivery records, AI usage records, cached systems, or security systems for a period of time after deletion or account closure. Some information may be retained where required or permitted by law, safety, fraud prevention, abuse prevention, billing, dispute resolution, intellectual-property review, chargeback response, tax/accounting obligations, or platform integrity needs.

Account deletion requests may be reviewed before final processing because public content, moderation history, safety records, billing state, audit logs, and legal obligations may require careful handling rather than immediate hard deletion.

10. Your Choices and Controls

You may update certain account and profile information through Loombus settings or profile tools. You may choose what you post, save, follow, block, report, or display publicly.

You may contact Loombus at support@loombus.com for privacy-related questions or requests. Loombus may need to verify your identity before processing certain requests.

11. Security

Loombus uses reasonable technical and organizational measures to protect the platform. However, no internet service, database, authentication system, hosting provider, payment processor, or transmission method is perfectly secure. Loombus cannot guarantee absolute security.

You are responsible for using a strong password, protecting your email account, avoiding suspicious links, and keeping your account access secure.

12. Children, Minors, and Teen Safety Mode

Loombus is not intended for children under 13 and does not knowingly allow children under 13 to create accounts. Users must be at least 13 years old to use Loombus. If Loombus learns that it has collected personal information from a child under 13 without appropriate consent, Loombus may delete the information, restrict the account, preserve records needed for safety or legal compliance, and take other appropriate action.

Loombus may collect date of birth to determine whether an account is under 13, a teen account, an adult account, or unknown-age until age safety is completed. Loombus may use this information to apply Teen Safety Mode, block under-13 access, limit private-message access, route unknown-age users to an age-safety gate, and support moderation review.

Teen Safety Mode may apply additional safety protections to users ages 13–17, including stricter private-message checks, teen-related safety metadata, and higher-priority review signals for certain blocked or warned events. Loombus does not display exact date of birth publicly.

Parents or guardians who believe a child under 13 provided information to Loombus, or who have safety concerns involving a teen account, may contact support for review.

13. International Users

Loombus is operated from the United States. If you access Loombus from outside the United States, you understand that your information may be processed, stored, or transferred in the United States or other locations where Loombus or its service providers operate.

14. Changes to This Privacy Policy

Loombus may update this Privacy Policy from time to time. The updated version will apply when posted or when otherwise communicated. Your continued use of Loombus after an update means you accept the updated policy.

15. Contact

Privacy questions may be sent to support@loombus.com.

Effective date: May 22, 2026