Refund Policy

1. Current Payment Status

Loombus Premium checkout may operate in test mode before live Stripe payments are enabled. Test-mode transactions are not live customer charges. Before live payments are accepted, Loombus should confirm pricing, refund rules, business identity, payment processor settings, tax handling, and attorney-reviewed terms.

2. Subscriptions

Paid Loombus subscriptions may renew automatically according to the plan selected at checkout. Users are responsible for reviewing the plan, price, billing interval, features, limits, and renewal terms before subscribing.

When Stripe Billing Portal is available, subscription management, payment-method updates, invoice review, and cancellation may be handled through the secure billing portal.

3. Cancellation

You may cancel a subscription through the available billing tools or by contacting support. Cancellation stops future renewals after the cancellation is processed. Unless otherwise stated at checkout or required by law, cancellation does not automatically refund charges already processed for the current billing period.

Access to paid features may continue until the end of the paid billing period, or may end earlier if required by payment status, fraud prevention, abuse prevention, policy enforcement, or platform integrity needs.

4. Refunds

Unless required by law or clearly stated in writing, Loombus does not guarantee refunds for subscription periods already started, partially used billing periods, unused Premium features, AI usage limits, member inactivity, moderation actions, account restrictions, or dissatisfaction with AI-assisted outputs.

Loombus may review refund requests case by case for duplicate charges, obvious billing errors, unauthorized account activity, technical checkout problems, or other exceptional circumstances. Approval is not guaranteed.

5. Extra AI Packs

Extra AI Packs are intended as one-time add-ons for additional AI-assisted actions. Unless otherwise stated at checkout or required by law, Extra AI Packs may be non-refundable after credits are delivered, consumed, partially consumed, or connected to account activity.

If an Extra AI Pack is not delivered because of a verified payment or fulfillment error, Loombus may correct the credit balance or review a refund request.

6. Policy Violations and Account Enforcement

Loombus may restrict, suspend, terminate, or refuse paid-feature access if an account violates the Terms, Community Guidelines, Safety rules, payment rules, fraud-prevention rules, or platform protections. Unless required by law, enforcement action does not automatically create a refund right.

7. Chargebacks and Payment Disputes

If you dispute a charge through your payment provider, card issuer, bank, or Stripe, Loombus may respond with account, subscription, checkout, usage, invoice, support, and platform records. Loombus may also restrict account access while payment status is unresolved, if necessary to prevent fraud, abuse, or billing risk.

8. Requesting Help

Billing or refund questions may be sent to support@loombus.com. Include your account email, invoice or checkout reference if available, the date of the charge, and a short explanation.

Effective date: May 28, 2026